Hearing that you are not eligible for NDIS can be a real shock. It can be very confusing and disappointing for the people living in Canning Vale and even cause them to have more questions than answers. You might have already done your part by collecting documents, going to appointments, and waiting for weeks for a reply, only to get the feeling that the door to you has been shut.
The main thing that you have to understand is that the first decision is not necessarily the last one. A lot of first applications are looked at again, changed, or eventually allowed. If it is the case that you are told that you are not eligible at this moment, remember that there are still possibilities and resources for you.
What “Not Eligible” Really Means
When the NDIS states that an individual is ineligible, it rarely implies that the person is not qualified in any way. The majority of the time, it is just a reflection of the fact that the material made available did not sufficiently illustrate the ways in which the individual’s disability impacts his or her daily life or the extent to which the individual meets the access criteria.
Eligibility determinations are mostly made based on the documentation presented to them. If that documentation is partial, vague, or does not highlight the actual disabling impact, then the application might be refused even if the person actually needing help. In fact, this is the reason why many initial determinations are overturned once more comprehensive evidence is submitted.
Common Reasons Applications Are Rejected
There are several reasons an NDIS application may be declined, especially on the first attempt.
Some common reasons include:
- Medical reports that focus on diagnosis but not daily impact
- Missing or outdated supporting documents
- Insufficient detail about how support is needed long-term
- Reports that don’t clearly explain reduced capacity in everyday activities
- Applications submitted without professional guidance
Such problems are quite frequent and in many ways, they can be easily resolved.

What You Can Do Next
In case you were told that you are not eligible, there are definite ways you can take to avoid the solitary process of starting all over again.
This might involve getting more medical or allied health evidence, asking for a review of the decision, or giving updated documentation that more clearly illustrates your support requirements. Applicants who show how a disability impacts daily life through their applications, generally get the approval they are looking for.
The NDIS provides information on eligibility criteria and review rights on its official NDIS eligibility page, where you can also find details on how decisions are made and the procedure to follow if you think the decision was wrong.
Getting Local Help in Canning Vale
Navigating the NDIS system solo can in fact be pretty daunting especially if you have been rejected. Getting help locally can significantly raise your odds by helping you identify the gaps and how to address them.
Choosing a Registered NDIS Provider in Canning Vale will practically guide you through the process and will work with you to get the kind of evidence the NDIS requires. You will be able to make informed decisions and go forward with the next steps without feeling pressured, hurried or stressed.
Frequently Asked Questions
What does “not eligible” mean?
It usually means the NDIS did not receive enough information to confirm eligibility at that time. It does not always mean you will never qualify.
Can I reapply for the NDIS?
Yes. You can request a review or submit a new application with updated evidence if circumstances or documentation change.
What evidence helps approval?
Reports that clearly explain how a disability affects daily activities, independence, and long-term functioning are often the most helpful.
Is there support while waiting?
Yes. Practical supports can often be accessed to help maintain safety, routine, and wellbeing during the review or reapplication process.
Who can help in Canning Vale?
Local providers, support coordinators, and allied health professionals can help guide you through the process and next steps.
Support While You Wait
Waiting for a review or decision doesn’t mean families should struggle without help. Many people need practical support during this time to keep daily life manageable and safe.
Many families use NDIS Daily Living Support in Perth to maintain routine, safety, and stability at home while applications or reviews are in progress.
Email: info@elmur.com.au
Phone: (08) 6558 8814
Website: Elmur Community Services
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